Return Policy
90-day return policy
You can return a car key, key fob or remote bought from UrbanX within 90 days of delivery for a full refund of the item price. There is no restocking fee.
What can be returned
- The item was delivered within the last 90 days.
- The key or fob has not been cut or programmed.
- It is new, unused and undamaged, in its original packaging with all included parts.
How to return a car key for a refund
- Check it qualifies (see above).
- Ship it back with tracking to our returns warehouse: 1831 E Indian School Rd, Phoenix, AZ 85016, United States. The buyer pays for return shipping.
- Email us the tracking number with your order number at [email protected].
- Get a full refund of the item price once the item arrives and is checked at the warehouse.
The Phoenix address is the returns and logistics warehouse where returned items are inspected. It is different from our business address, so please send returns only to the Phoenix warehouse.
Refunds
Refunds go to your original payment method, normally within 5 business days after the warehouse receives and checks the item. Your bank may take a few more days to show it. Original shipping charges are not refunded.
Damaged, defective or wrong item
If your order arrived damaged, defective or not what you ordered, email [email protected] or call (954) 248-9007 with your order number and a photo before sending it back. In that case we cover the return shipping and send a replacement or a full refund.
Not covered
Keys or fobs that have been cut or programmed, and charges from locksmiths, dealers or other third parties for cutting, programming, installation or travel, are not refundable.
Questions? Email [email protected] or call (954) 248-9007.
Company
Urban Extreme LLC (DBA UrbanX)
Business address (not for returns): 8720 Beach Blvd, Suite 4, Jacksonville, FL 32216
Contact us
Last updated: September 25, 2026