Call and Text Message Terms

Urban Extreme LLC (UrbanX), 8720 Beach Blvd, Suite 4, Jacksonville, FL 32216. Support: daniel@urbanx.us (daniel at urbanx dot us).

Recorded calls. When you call our customer service line at (844) 834-5397, our automated assistant tells you at the start that the call is recorded. We record calls for quality, training and to help with your order.

Text messages. During a call the assistant may offer to text you a link or information about your order. We send a text only after you say yes on the call, to the mobile number you give us. By saying yes you agree to receive that text message from UrbanX. Consent to texts is not a condition of any purchase.

What we send. Only what you asked for, such as a product link, your order status, or our return or shipping instructions. Normally 1 to 3 messages per call.

Opting out and help. Reply STOP at any time to stop messages. Reply HELP for help or email daniel@urbanx.us (daniel at urbanx dot us). Message and data rates may apply.

We do not sell or share mobile phone numbers or text-message consent with third parties for marketing. See our Privacy Policy: https://urbanx.us/privacy-policy/