Shipping Policy

Thank you for shopping with UrbanX, a brand of Urban Extreme LLC. We are committed to delivering your order accurately, in good condition, and on time. Please review our shipping policy below.

Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays) after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Estimated Delivery

We currently ship to addresses within the United States. Estimated delivery times are as follows:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–3 business days (where available)

Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather, or high order volume during peak seasons.

Shipping Costs

Shipping costs are calculated at checkout based on the weight and dimensions of your order and your delivery address. We may offer free shipping promotions from time to time — check our website for current offers.

Ship-From Locations

Orders are fulfilled from one of our U.S. warehouse locations depending on product type and availability:

  • General Electronics & Accessories: 8720 Beach Blvd, Suite 4, Jacksonville, FL 32216
  • Car Keys & Locksmith Tools: 1831 E Indian School Rd, Phoenix, AZ 85016

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.

Shipping Restrictions

At this time, we only ship within the United States. We do not ship to P.O. boxes for certain oversized items. If there are any issues with your shipping address, our team will contact you.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date at michael@urbanx.us or call us at (954) 248-9007. We will work with the carrier to resolve the issue promptly.

Contact Us

If you have any questions about our shipping policy, please reach out to us:

Urban Extreme LLC (DBA UrbanX)
Email: michael@urbanx.us
Phone: (954) 248-9007
Website: https://urbanx.us/contact-us/